Shipping & Delivery
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Delivery time (Australia): 2-5 business days.
We hold minimal stock and some pieces are made to order, so occasionally an order takes a little longer. We will always let you know.
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Delivery cost (Australia): A$29.95.
Rates for every country are on our delivery page.
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Yes. Delivery (Australia) is free on orders over A$330. Your bag shows how close you are.
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No. We ship duties paid (DDP): all duties and taxes are included in the price you pay at checkout. There is nothing more to pay on delivery.
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We ship worldwide. If your country isn't offered at checkout, email us at info@stuarttrevor.com and we will see what we can do.
Returns & Refunds
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You can return any item within 14 days for a full refund. Items must be unused, with the tags still attached and in their original packaging.
Returns are not free unless the item is faulty. If you would rather swap for a different size, use your free exchange instead (see Exchanges below).
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Returns (Australia) go through our returns portal, run by our international delivery partner Global-e. Email us at info@stuarttrevor.com and we will send you the link. The portal creates your returns label. The return cost of A$23 is deducted from your refund.
Please use the portal rather than your own courier. Returns sent another way can be charged import duties and taxes on arrival, which we cannot cover.
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As soon as your return reaches us and has been checked, we refund it to your original payment method and send you a confirmation email. Your bank's standard processing time then applies.
Exchanges & Sizing
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Yes. Every order comes with one free exchange, worldwide. Email us at info@stuarttrevor.com with your order number and the size or item you would like instead. You cover the postage back to us, and we send your exchange to you free of charge.
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Check our size guide, or email us at info@stuarttrevor.com before you order and we will help you choose the right size.
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Sorry about that. Email us at info@stuarttrevor.com with your order number and a photo of the fault. Returns of faulty items are free, and we will arrange a replacement or a refund. This does not affect your statutory rights.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.